Frequently Asked Questions - The Trailer Parts Outlet

Frequently Asked Questions

Check most frequently asked questions here

General

Shipping

Orders

General

How do I care for my leather items?

We have a full leather care kit with instructions available here. It includes all the products needed to care and protect your leather & suede.

Do I need to add extra room when taking my measurements?

Please take all measurements with a shirt on, do not add anything onto the measurements, take the measurements snug but not tight. We will take into consideration things like jackets and jerseys etc. This will mean based of your measurements we will make adjustments to suit the vest style and your shape. All measuremements in inches, centimeters and millimeter are all fine, whatever is best for you.

Can I come in and browse or get measured up?

We are online only, we do all our orders online and ship worldwide. We have a workshop in Sydney, Australia but we are not open to the public.

What is the Exclusive Member area?

The Exclusive Membership allows you access to the Online Exclusive Members Area. As an Exclusive Member you have access to many pre-release products, deals, discounts, free items and free postage every day of the year. You can find out more and join here.

Where are you located?

Our workshop is based in Sydney, Australia. We are online only, we do all our orders online and ship worldwide.

Can I earn loyalty rewards and points for making purchases and other things?

Yes, all orders placed earn 5 points per $1 AUD spent. Points can also be earnt for referals and other actions. You can create a lotaly customer profile here.

What is my size?

Vest and jacket orders can be made using standard sizing on our website. Custom vest orders can be placed using our standard sizing or using our custom measurement instructions. Both are found on the "Find Your Size" page.

Shipping

How much does shipping overseas cost?

All custom vest orders and all orders over $1000 AUD have free express postage worldwide. All other postage outside of Australia ranges from $10 to $50 AUD for express shipping.

How long does shipping take?

Express shipping within Australia can take from 1 - 3 business days. Overseas express shipping can take from 3 - 15 business days depending on location. Shipping times may vary in holiday periods as well as any other variables out of our control.

Do you ship to my country?

We ship worldwide.

Will I have any issues with customs in my country?

Rarely do we ever see any customs issues, if there was any issue in the past it has been resolved quickly and easily. All items we ship can be sent anywhere in the world without being affected by boarder rules and laws.

Orders

I cant decide what design to order, can you help with ideas and designs?

Yes, definately. Just contact us via Instagram or Whatsapp and we can help you with any ideas and questions.

What forms of payment do you accept?

We accept all major credit cards including AMEX, including PayPal & Google Pay. We also have Afterpay, ZipPay & Klarna. We accept all major cryptocurrencies. All these payment options are available when checking out.

What is your return policy?

All policies including returns are found on the website. Click here for a direct link.

Will my vest look exactly like the 3D render on the 3D Customiser?

No, your vest will not look exactly the same because the image is a 3D render and not real life, the 3D model is used to help give you an idea of the design. Shape and other variables will differ also based on your size and materials used. The end result is obviously always better than the 3D model.

I ordered my vest, it has arrived but is not the right size.

Please contact us immediately and we will try resolve this for you.

I placed an order for a custom vest, when will I receive it?

All custom vest orders can take between one to four weeks depending on the order and materials. If you are in a hurry we do offer a skip the queue option that you can add to cart - click here

How do I place an order?

Orders can be placed on our website. Any custom orders that the website or 3D customisers dont allow then please contact us via Instragram or Whatsapp.