Questions? Sorted.

As soon as your order ships we email you the tracking (sometimes by SMS too).

Your Track your order page also shows a timeline of where your order is up to before it ships, so you can see progress without needing to message us. The link is in your order confirmation email.

Made-to-order items like custom vests take longer to make before they ship, see How long does a custom vest take?

In-stock items are generally processed and dispatched within 1–3 business days.

• Custom vests: 4–6 weeks (made to order)
• Clothing: printed to order in-house, allow about a week
• Custom belts: around 3 weeks
• Jewellery: most chains are in stock and ready to ship. Diamond cut chains and custom pieces are handmade to order and take roughly 4 weeks
• Pre-order items: the expected ship date is shown on the product page and the Add to Cart button

Custom vests are made to order and take 4–6 weeks. Once it's made, it ships with tracking.

In a hurry? Add Skip the Queue ($250) at checkout and your vest is made and shipped before anyone else's.

Skip the Queue is a $250 add-on for custom vest orders. Your vest goes to the front of the line and gets made and shipped before anyone else's, saving around 4 weeks. Add it to your cart with your vest.

It's for custom vests, not clothing.

Order right here on the website, or come into our Sunshine Coast store. For anything our website or 3D customisers can't do, message us on Instagram, WhatsApp, call or text +61 468 086 000, or email sales@crimwearco.com.

Yes, as long as it hasn't shipped yet. Contact us as soon as possible and we'll update it. Once an order has been dispatched we may not be able to redirect it.

For security, only the person who paid for the order can change its details.

• Off the Rack vests and other items: can be cancelled within 12 hours of purchase.
• Custom orders: are made just for you, so we can't refund a cancelled custom order, but we can give store credit for a similar item.
• Custom jewellery: can't be cancelled once production has started.
• Pre-orders: can be cancelled before they're fulfilled.

See our full returns and refund policy.

• Visa, Mastercard and Amex
• PayPal, Apple Pay, Google Pay and Shop Pay
• Afterpay and Zip (buy now, pay later)
• Bank transfer and crypto
• Gift cards, which can be combined with any other payment method

New Zealand customers can use Afterpay. All the options available for your order are shown at checkout.

Yes. Use Afterpay or Zip at checkout to split the cost into instalments. In New Zealand use Afterpay (Zip isn't available in NZ).

Only one discount code can be used per order. Some bundle deals already include a discount, so a promo code can't be added on top of those.

Yes. We ship worldwide every day.

In-stock orders are generally dispatched within 1–3 business days. Delivery estimates are shown at checkout and start once your order is dispatched.

As a guide, once it's shipped, delivery to New Zealand takes about 5 business days and the USA about 7–10 business days, depending on the courier. Elsewhere it's usually 3–15 business days. Holiday periods and customs can add time.

Shipping costs and Express and DHL Express options for your address are shown at checkout.

For many destinations, including the USA, Canada and Europe, you can choose a shipping option at checkout that covers duties and import charges, so there are no surprise fees on delivery.

If you choose a shipping option without duties covered, any duties or taxes are paid by the receiver.

Contact us straight away and we'll chase it up with the carrier and sort out a fix for you.

Message us as soon as you can. If your order hasn't shipped yet we'll see what we can do.

The short version:

• Off the Rack vests: size exchanges only, contact us within 3 days of receiving it.
• Custom vests and custom jewellery: made just for you, so no refunds. If there's a problem we'll repair it, replace it or give store credit.
• Sale items and gift cards: final sale.
• Faulty, damaged or wrong item: contact us straight away and we'll sort it.

Read the full returns and refund policy.

Contact us within 3 days of receiving it and we'll swap it for the right size. Return shipping isn't covered, and refunds aren't given for choosing the wrong size, so check our Find your size page first.

Contact us straight away. Custom vests aren't refundable, but if there's an issue we'll repair it, and if that can't fix it we'll replace it or give store credit. If the fit is off because of the measurements supplied, we can resize it at an extra cost.

Yes. Helmets must be unworn with the liner untouched.

• Swapping for a different size: book and pay for the return postage yourself and send it to Unit D3, 121 Sugar Road, Alexandra Headland QLD 4572. Put a note in the box with your name, order number and the size you need, and we'll get the right size out to you.
• Returning for a refund because you don't like it: message us and we'll send you a prepaid return label.

Check your order when it arrives and contact us straight away if anything's wrong. We'll work out a fix within 14 days, whether that's a replacement or the right item sent out.

Once it's approved, we process your refund straight away to your original payment method (including Afterpay). Banks usually take 5–7 business days to show it.

Not exactly. The 3D customiser is a computer render to give you an idea of the design. The real shape and look will vary with your size, the materials and your order details. The real thing is always better than the 3D model.

Definitely. Send us your ideas on Instagram, WhatsApp or call/text +61 468 086 000, or email sales@crimwearco.com, and we'll help you sort the design.

We do both. Embossed croc is our standard. Real croc is available too, it costs more and takes a bit longer to make. Ask us for a quote.

Pretty much any colour. If you can't find the colour or font you want in the customiser, message us after ordering or add a note to your order and we'll sort it.

Yes. You can add vest heating when you order a vest. We can also fit a heated lining to a vest you already have for $350. Message us to arrange it.

For custom vests you can choose a normal liner, a zipper access liner (so patches can be sewn on without stitching through your pockets or liner) or a full zip-out lining. Off the Rack vests come with a zipper access liner.

The concealed pocket sits inside on the left. Want it somewhere else? Just put it in your order notes.

Zipper extension sides are zips on the sides of the vest that open up for extra room when you're wearing a jacket or hoodie underneath.

A zipper fat strap zips into your existing front zipper to widen the vest when you're layered up.

Yes, our vests are made to fit patches. Our ship today vests take a top rocker up to 43cm, whatever the vest size. For custom vests, note your top rocker size on your order (or tell us after ordering) and we'll make sure it fits.

Yes, on request. Post your patches to us at Unit D3, 121 Sugar Road, Alexandra Headland QLD 4572 and we'll sew them on. We can't sew them on while you wait.

• Full set: $200
• Single patch: $50

Any leather repairer or saddler can also sew them on with a heavy-duty leather machine (a home sewing machine won't do it). With a zipper access liner the stitches don't go through your pockets or lining.

Yes, with a leather sewing machine. Our vests with 5 or more Kevlar layers use a removable slot-in panel, so patches can be sewn on safely.

Head to our Find your size page. It has men's and ladies' size charts, simple step-by-step measuring instructions, and a tool that tells you your size from a vest you already own. You'll also find a Find my size button on every vest.

• Measure with just a shirt on.
• Keep the tape snug, not tight, and don't add anything on. We allow for jackets and jerseys ourselves.
• Inches or centimetres are both fine.

We'll need your chest, stomach, length, neck and shoulders. If you're putting patches on, tell us your top rocker width too. The full guide with diagrams is on our Find your size page.

Yes. We do vests made to a ladies cut, in Off the Rack and custom, including bigger sizes. The ladies size chart is on our Find your size page.

Every custom vest is test-fitted on a mannequin set to your measurements before it leaves the workshop. If it doesn't fit because the measurements supplied were wrong, we can resize it at an extra cost (shipping, materials and labour). If you're not sure, message us before you order and we'll help you measure.

Measure around your head just above the eyebrows and ears, then check the size guide on the helmet's product page. Our helmets have a snug stretch fit. Between sizes? Message us before you order and we'll help you pick.

Each tee, hoodie and trackie has its own size guide on the product page. Our tees are a regular fit. Not sure? Message us your height and usual size and we'll point you the right way.

Yes. Our Lowest Legal helmet is certified to AS/NZS 1698, so it's road legal in Australia and New Zealand. This standard meets and exceeds ECE.

Yes. Same helmet, just a different finish.

Pre-order helmets ship when the next stock arrives. The expected ship date is shown on the product page and the Add to Cart button.

If your pre-order is taking longer than the date shown, message us and you can choose to keep waiting or cancel for a refund before it ships.

• Apply a leather protector against moisture and stains.
• Use leather cream to stop it drying out and cracking.
• Clean with a soft, damp cloth and mild soap, no harsh chemicals.
• Store it somewhere cool and dry, out of direct sun.
• Avoid long soakings in water.

Our Clean & Revive has what you need.

Our gold chains are copper with yellow gold PVD plating. The warranty covers fading and tarnishing from showering, swimming and sweat (not perfume), and it covers the stones.

Contact us with your order number and a photo or video. Genuine faults are covered and we'll sort a replacement.

Yes, walk-ins are welcome at our Sunshine Coast store: Unit D3, 121 Sugar Road, Alexandra Headland QLD 4572.

• Hours: Monday to Friday, 8am–5pm. Weekends by appointment only, message us to book a time.
• When you arrive: give us a call on +61 468 086 000 and we'll come out and get you.

Come in to check out the gear, try sizes on or get measured up. Our workshop is in Sydney, but it isn't a shop.

Call, text or WhatsApp +61 468 086 000, email info@crimwearco.com, or message us on Instagram @crim_wear_co. Real people, real answers.

Yes. Every order earns 5 points per $1 AUD spent, and you can earn more for referrals and other actions. Members also get discount codes. Tap Rewards to join or check your points.

Vest Insurance Coverage + is cover you can add for your vest. The cover details and conditions are on that page. To make a claim, use our Make a claim page. To cancel it, message us.